Effective Date: October 20, 2025
Last Updated: October 20, 2025
1. Introduction
This Privacy Policy describes how Giannetos (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from giannetos.gr (the “Site”), or otherwise communicate with us (collectively, the “Services”).
By using our Site, you agree to this Privacy Policy. Please read it carefully before using our Services.
2. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal and regulatory reasons. When we make changes, we will post the revised version on this page, update the “Last Updated” date above, and take any other steps required by applicable law.
3. Legal Basis for Processing (GDPR)
We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019, based on the following legal bases:
Contract performance (Art. 6(1)(b) GDPR) – to provide and manage your orders or account.
Legal obligation (Art. 6(1)(c) GDPR) – to comply with tax, accounting, and other legal requirements.
Legitimate interests (Art. 6(1)(f) GDPR) – to improve our services, prevent fraud, and ensure site security.
Consent (Art. 6(1)(a) GDPR) – for specific purposes such as email marketing or non-essential cookies.
4. How We Collect and Use Your Personal Information
We collect personal information directly from you, automatically when you use our Site, and from third-party service providers.
Information You Provide Directly
Contact details: name, email, phone number, address.
Order details: billing/shipping address, payment confirmation.
Account information: username, password (if applicable).
Customer support: any messages or inquiries you send us.
Automatically Collected Information
We may automatically collect usage data (e.g. IP address, browser, device information, pages viewed) using cookies and similar technologies to improve your browsing experience and maintain security.
Information from Third Parties
We may receive information from third-party services (e.g. payment processors, shipping partners) that support the operation of our Site.
5. How We Use Your Information
To provide products and services – process orders, payments, deliveries, returns, and manage your account.
To communicate with you – send updates, order confirmations, and support responses.
For marketing and advertising – send promotional messages if you have opted in.
For security and fraud prevention – protect our Site and your data.
For compliance – meet our legal and tax obligations.
6. Cookies and Consent Management
When you first visit our Site, you will see a cookie consent banner allowing you to accept, reject, or customise cookie preferences.
You can update your preferences at any time via the “Cookie Settings” link in the website footer.
We use cookies to:
power and improve our Site and its functionality,
analyse user activity and optimise performance,
personalise your experience and relevant content.
Most browsers accept cookies automatically, but you can adjust your settings at any time. Blocking cookies may affect the functionality of the Site.
7. How We Disclose Personal Information
We may share personal information only where necessary:
With service providers (e.g. payment, shipping, hosting, IT support) to perform essential functions.
With marketing partners if you have given consent.
With authorities where required by law.
Within our organisation for legitimate business purposes.
We do not sell or rent personal data to third parties.
8. Data Retention
We retain personal data only as long as necessary for the purposes described:
Customer order and account data: up to 7 years to comply with Greek tax and accounting obligations.
Marketing communication data: until you withdraw consent or unsubscribe.
9. Security
We use reasonable technical and organisational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.
Please avoid sharing your account credentials and contact us immediately if you suspect unauthorised access.
10. Your Rights (EU / Greece)
If you are located in Greece or the EU, you have the following rights under Articles 15–22 GDPR:
| Right | Description |
|---|---|
| Access | Request a copy of your personal data. |
| Correction | Request correction of inaccurate or incomplete data. |
| Deletion | Request deletion of your personal data (“right to be forgotten”). |
| Portability | Request transfer of your data to another controller. |
| Restriction | Ask us to restrict processing in certain cases. |
| Objection | Object to processing based on legitimate interests. |
| Withdraw consent | Withdraw your consent at any time. |
You also have the right to lodge a complaint with the Hellenic Data Protection Authority (ΑΠΔΠΧ) at www.dpa.gr.
To exercise your rights, please contact us using the details below.
11. Email Marketing
We only send marketing emails if you have explicitly opted in.
You can unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email.
Even if you unsubscribe, you may still receive non-promotional messages related to your orders or account.
12. International Data Transfers
Your data may be processed outside Greece or the EEA by our trusted partners.
Where this occurs, we use Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure appropriate protection.
13. Children’s Data
Our Site is not directed to children, and we do not knowingly collect personal data from anyone under 16 years old.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can contact us at:
📧 co*****@*******os.gr
🏢 103B Leoforos Vouliagmenis, Athina, 116 36, Greece
